Support For GPs

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Triage Service

Expert Clinical Psychologists in Sydney

To ensure that clients are seen by a clinician with appropriate expertise, availability and other factors that could affect rapport, the Intake and Client Services Manager Simone Hrncir, conducts a brief phone triage with each client referred to the practice. If clients are referred to the practice as a whole, then based on Natasha Davis’ recommendations, they will be allocated to a suitable Clinical Psychologist and we will let you know as soon as their initial assessment has been scheduled. If you feel strongly that your client should be seen by a specific clinician, then please let us know and we will do everything possible to accommodate. In most cases our receptionist takes basic information when a client present and triage calls are returned in under 48 hours.

Medicare Process

If you think that a patient is suitable for referral under the Better Access, Mental Health Care Plan items, but are uncertain of the steps involved, the following may be of assistance. Alternatively you can contact your local Division of General Practice.

Better Access – Aims

The Better Access to Mental Health initiative commenced in 2001. It aims to create treatment options for sufferers of mental disorders by improving access to allied health professionals & psychiatrists. Under this scheme the role of the GP is to assess, plan and review the progress of treatment against the plan. It encourages a multidisciplinary approach to mental health care by structuring the manner and timeliness of communication between mental health care workers and GP’s. By recognising the efficacy of certain evidence based treatment approaches, the scheme aims to reduce the burden of mental health on the PBS and lost productivity due to lack of affordable and timely treatments.

Medicare Mental Health Care item numbers

GP items
2700 or 2701 Preparation of MHCP for GPs without Mental Health Skills training (valid lifelong for a specific diagnosed disorder)
2715 or 2717 Preparation of MHCP for GPs with Mental Health Skills training (valid lifelong for a specific diagnosed disorder)
2712 GP MHCP review
2713 Mental health care consultation

Consultant Physician Psychiatrist items
293 – 370

Consultant Physician items
110 – 133

Specialist Psychiatrists and Paediatricians items
104 – 109

Allied health items
Eligible Clinical Psychologists: 80000- 80020
Eligible Psychologists: 80100 – 80120
Eligible Occupational Therapists: 80125 – 80145
Eligible Social Workers: 80150 – 80170


All patients with a mental disorder, including with co-morbidity are eligible to receive treatment under the Better Access scheme. A mental disorder is defined as a clinically diagnosable disorder that significantly interferes with an individual’s cognitive, emotional or social abilities and includes the following:

Chronic psychotic disorder
  • Acute psychotic disorders
  • Schizophrenia
  • Bipolar disorders
  • Phobic disorders
  • Generalised Anxiety Disorder
  • Adjustment disorders
  • Unexplained somatic complaints
  • Obsessive compulsive disorder
  • Conduct disorders
  • Bereavement disorders
  • Post traumatic stress disorders
  • Eating disorders
  • Panic disorders
  • Mixed anxiety and depression
  • Dissociative (conversion) disorder
  • Neurasthenia
  • Mental Disorder NOS
  • Sleep problems
  • Hyperkinetic (Attention deficit) disorders
  • Alcohol use disorders
  • Drug use disorders
  • Depression
  • Sexual disorders
  • Enuresis (non organic)