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The Clinical Psychology Centre adheres to the National Privacy Principles for Health Providers.

Information collected
We collect information in order to provide an effective treatment. For instance: contact details, psychological symptoms, history, contributing factors and results of psychological tests. As part of our code of ethics, we are required to keep adequate records for at least 7 years past the age of 18. In the year following this, destory, delete or de-identify all records.

Use and disclosure
Any personal information gathered during the course of your treatment will remain strictly confidential except when:

  1. Your prior written approval has been given for us to provide material or discuss your diagnosis & treatment with another health professional or similar.

  2. In some circumstances when may be forced to provide information to courts, for instance if we are subpoenaed.

  3. There are certain circumstances where we are legally bound to report to authorities such as the Department of Community Services or the police if failing to disclose to these authorities would place you or another person at risk.

Requests for access to client information
At any stage clients may request to see the information about them kept on file. The psychologist may discuss the contents with them and/ or give them a copy. All requests by clients for access to information held about them should be requested by contacting us. These requests will be responded to within 7 days and an appointment will be made if necessary for clarification purposes.

If you have a concern about the management of your personal information, please inform the director, Natasha Davis. Upon request you can obtain a copy of the National Privacy Principles, which describe your rights and how your information should be handled.

Ultimately, if you wish to lodge a formal complaint about the use of, or access to, your personal information, you may do so with the Office of the Federal Privacy Commissioner on 1300 363 992, or GPO Box 5218, Sydney, NSW 1042.

If you require further information, please contact us.