Q: Will I be charged a cancellation fee if I can't make it?
We, like many professional services, have a cancellation policy that reflects the time that a clinician sets aside for your appointment. We also generally run waiting lists, so if we are given reasonable notice then we can offer another client a time that is suitable.
Therefore a full fee is charged for sessions that are cancelled less than one business day (24 hours) prior to the scheduled appointment time.
To assist we send SMS or email reminders roughly 48 business hours prior to each appointment and can equally remind adolescents or partners if they are attending as well.